Our service statistics
At SoluTech, we value customer feedback. We see it as an opportunity to further improve our service. Whenever we carry out a service call we ask the customer to complete a simple customer satisfaction survey.
Our Customer Satisfaction Survey
We ask six questions
1. Was your telephone call answered and dealt with quickly and efficiently?
2. How did you find the experience of logging a service call?
3. Were you kept informed on the progression of your call?
4. If an engineer was required to attend, were they smartly dressed and helpful in resolving your problem?<
5. Was your repair experience carried out to your satisfaction?
6. Are you happy with the service provided by SoluTech Systems Limited?
Last Month’s Customer Satisfaction Survey Results
Service Response Times
Our service engineers carry maintenance parts with them at all times, allowing us to respond to service calls more quickly than the industry standard of 4 working hours. During February 2011 we even recorded response times as low as 12 minutes! This is just one of the things that sets us apart from the competition.
Weekly Service Response Times
Here are our weekly service response times.
