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We pride ourselves on our high levels of customer service. We maintain this standard through ongoing investment in staff training; keeping up to date with technology via our relationship with the manufacturer and by ensuring that we deliver the highest quality of engineering support – and fastest response times – available in the area.
Where do we cover?
We understand how frustrating it is if you call your service provider as your copier is in need of a fix, only to find out the engineers are all away in Leeds and Manchester servicing other customers.
We aim to respond to all service calls in less than the industry standard of 4 hours, so we specifically cater only to the Humber Region, meaning we don’t have to over stretch our engineers – or frustrate our customers!
Service Contract
If you are looking for an effective way to maintain your machine and are also interested in saving money on your consumables, contact us now to find out more about how a service contract could help your business.
Our service contract includes:
Monthly review of print volumes, call-outs and response times
- Regular preventative maintenance
- Full reports on individual machine’s service history
- Loan machines to reduce down-time if required
- Engineers that are trained to the highest standards by the manufacturer
- Advice on how to get the most out of your machine – including how to go green and money saving tips
- Customer satisfaction surveys – left after every service call to allow you tohave your say
Remote Management **NEW**
For your convenience and to provide quick and easy support service, we are now able to remotely access your machine. This provides a secure and efficient diagnostic tool to resolve minor issues without having to have an engineer come out to you. Meaning less downtime impact on your business. If you’d like to know more about this, please contact our service team.
Contact us today on 01482 846746 or sales@solutech-systems.co.uk to see what we can do for your business.
